Leather Clutch Bags Hand Made in the U.K

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Customer Service

Terms & Conditions           

The terms and conditions apply to the use of smugbags.com the website. By placing an order with us you are agreeing to accept these terms and conditions. The terms and conditions as stated on the website are subject to change at any point without prior notice to you. Please read them carefully before using the website and/or placing an order. If you do not agree with the terms and conditions as stated below, you should not use or access the website. If you have any questions or queries relating to the terms and conditions then please contact us at admin@smugbags.com

Please note: All our bags are lovingly handmade in the UK to order in the finest British leather and can take approximately 7-10 working days to be produced. We do hold some stock of primary colour based bags

Please also understand that whilst we do our level best to provide an accurate description and image of our product they are made from a natural material and as such variances in grain, texture or colour may occur.


Shipping & Delivery            

The delivery period in which you will receive your order is approximate. Your purchase will be sent to the address provided by you in your order unless a change of address has been confirmed by us. If you are ordering more than one item then your purchase may be sent out to you in instalments if items are out of stock.

We cannot be held responsible for non-delivery of orders subjected but not limited to natural disaster, postal / delivery / courier strikes / disagreements. Smugbags.com will not be responsible for any loss consequential or otherwise in particular but not limited to loss of profit, damages or costs resulting from the usage of the product.

      

Returns & Replacement  

If for any reason you are unhappy with the item you have purchased, you can return it to us in a saleable condition within 7 days of receipt and we will issue a full refund or an exchange. Refunds will be credited to your original method of payment.

Please note that bags that have been personalised with embossing or are were ordered via our “make your own” functionality or any sale items may not be refunded or exchanged.

Please contact us for a returns form which upon receipt should be filled in and returned to us along with the bag. If the return is due to a fault with the bag you may be required to provide photographic evidence before a return will be authorised.

Returns should be packaged securely, ideally in their original packaging and sent to us using a recorded delivery service to the following address:

SmugBags.com

6 Lime Avenue

St Albans

Hertfordshire

AL4 8 LG

A full postage refund will be issued for items returned due to fault.
Refunds will be processed within 10 working days

If you wish to cancel your order with us then please inform us as soon as possible by email, with CANCEL in the subject line. Please include your order number and use the same email address as stated on the order for identification. Any cancellations will be made when possible however please note that no cancellations can be guaranteed once an order has been placed due to the custom made nature of the product.

For cancelled orders refunds will be processed within 10 working days and will be credited to your original method of payment.

      

Orders & Cancellations  

Order Acceptance

All orders are subject to acceptance in accordance with Our Order Acceptance Policy. 

If you have provided us with a valid e-mail address we will send you an order acknowledgement e-mail detailing the products you have ordered. This is not an order confirmation or order acceptance from us. Our acceptance of your order will take place upon despatch of the product(s) ordered.  On despatch of your order we will send you an shipping e-mail. 

Non-acceptance of an order may be a result of one of the following:

•    The product you ordered being unavailable from stock 
•    Our inability to obtain authorisation for payment or a problem

     receiving your payment 
•    The identification of a pricing or product description error 
•    your failing to meet the eligibility to order criteria as set out in the conditions

If there are any problems with your order, you will be contacted by our web customer services team as soon as possible.

We reserve the right to reject any offer to purchase by you at any time. 

All products shown on the Smugbags.com are subject to availability. 

Contract creation and electronic contracting 

The technical steps required to create the contract between you and us are as follows: 

a)    you place the order for your product(s) on smugbags.com by clicking the Make Payment on the Payment page of the checkout process;

b)    you will be guided through the process of placing an order by a series of simple instructions on smugbags.com;

c)    Payment will be taken once the goods have been dispatched from our place of business;

d)    your goods will be dispatched according to the delivery option you have selected during the checkout process on smugbags.com;

e)    We will send you an order acknowledgement e-mail detailing the products you have ordered. This is not an order confirmation or order acceptance from us. 

f)    Our acceptance of your order will only take place upon despatch of the product(s) ordered

 

 Payment           

We accept Visa Debit, Visa, MasterCard,  Maestro and PayPal

The total cost of the order is the price of the products and the delivery.

Product Information  

SmugBags.com prides itself on using the finest quality British leather in the manufacture of its bags. Whilst every effort is made to ensure that your bag is produced to the highest of standards, we are unable to guarantee a uniformed appearance to each bag as they are handmade from a natural product and slight imperfections may occur

          

Order Changes  

If you have any changes or amendments to make to your order please let us know within 24 hours of placing your order via email to changes@smugbags.com. We will endeavour to fulfill any change requests, however we can offer no guarantee to this effect as your order may be too far through the manufacturing process.

We cannot guarantee any changes to orders for Limited Edition bags once the order has been placed as these items are already made and therefore ship much sooner.

Please include your order number and use the same email address as stated on the order for identification

   

Contact Us        

How can we help?

Our customer service team is on hand Mon-Fri 9-5 and will be happy to help with any enquiry that you may have.

If you have a specific enquiry or question regarding an online order that you have placed then please contact us on

For all general enquiries please contact us on: sales@smugbags.com 

For any press enquiries please contact us on: admin@smugbags.com

 And for wholesale enquiries please contact us on: admin@smugbags.com 

General

The content of the website is the property of smugbags.com, Our affiliates, Our partners or Our licensors, and is protected by UK and international copyright laws.

 The Trade Marks used on the website are the registered and unregistered marks of smugbags.com, Our affiliates, Our licensors or Our partners, and are protected by UK and international trade mark laws.  

          

Disclaimers & Liability  

9. Disclaimers & Limitation of Liability

Given the unpredictability of technology and the online environment, We do not warrant (either expressly or impliedly) that the function, operation or accessibility of smugbags.com will be uninterrupted or error-free, that defects will be corrected, or that smugbags.com or the server that makes it available will be free of viruses or other harmful elements.  As a condition to become a visitor to and a user of smugbags.com you agree to these Conditions and that access is undertaken at your own risk.  We shall not be liable for damages of any kind related to your use of or inability to access this site.  We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through smugbags.com. 

We have made every effort to display the products featured on smugbags.com as accurately as possible.  However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will greatly affect the colours you actually see on the screen. We cannot be held responsible for the limitations of technology and cannot guarantee that your monitor's display of any colour, texture, or detail of actual merchandise will be accurate.

We endeavour to present the most recent, most accurate, and most reliable information on Smugbags.com  at all times.  However, we make no claims to its accuracy, either expressed or implied.  There may be occasions when some of the information featured on Smugbags.com  may contain incomplete data, typographical errors or inaccuracies.  Any errors are wholly unintentional and we apologise for any inconvenience that this might cause.  We reserve the right to amend errors, make changes to Smugbags.com  or to update product information at any time without prior notice and without any liability on our part.  To the fullest extent permitted by law, we disclaim all warranties, expressed or implied. 

While we take all reasonable care to ensure the integrity of smugbags.com  and the accuracy of the information contained in them We cannot accept any liability to any person for any loss or damage of any kind (whether or not We ought reasonably to have known of or had been advised of the possibility of the same) which may arise from the use of smugbags.com  or any of the materials or information contained in them and you use smugbags.com at your own risk. 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the smugbags.com are correct at the time when the relevant information was entered onto the system. Although we aim to keep smugbags.com as up to date as possible, the information including product Descriptions appearing on smugbags.com at a particular time may not always reflect the position exactly at the moment you place an order.  We cannot confirm the price of a product until your order is accepted in accordance with our Conditions of Sale 

Smugbags.com is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to smugbags.com or any transaction that may be conducted on or through smugbags.com including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. 

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.

This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights as set out in these conditions. 

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract and/or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:  

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

 

Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Save in relation to clause above (liability for death or personal injury) our liability under any contract for products purchased from us shall be limited to the value of your order.

We shall not be under any liability to you in the event of our failure, delay or default in carrying out all or any of our obligations under these conditions due in whole or in part to an event of Force Majeure.

         

Guarantee  

We offer a no quibble 30 day money back guarantee provided the product is returned to us in its original condition, in the original packaging and unused. Goods returned to us will be at your cost except where they are deemed to be faulty or incorrect in which case we will refund the cost of postage. This guarantee does not cover goods which have been made to your specification either through embossing or some other bespoke process.